“Our Mission is to empower and enable patients with complex needs to reach their full potential by providing compassionate and caring family-centered care.”

Community Complex Care Team (CCCT) information

History of CCCTTeam Photo

The CCCT was established over 13 years ago and began with one adult patient with complex needs. Since then, it has evolved and grown and to date, we have 28 patients, 24 of which are children and 4 adults, all with varying complex needs. For example, a number of our patients have tracheostomies, gastrostomies and some require different levels of ventilation support (including overnight). The patient age range is from birth to adults. Our staff are responsible for the provision of high quality care for patients in their own homes and at schools.

The team cover a wide geographical area with patients located across Staffordshire and Shropshire, our current bases being Stafford (WEST) and Lichfield (EAST). The team split into East and West in early 2015 and in 2016 have taken on a further location in north Staffordshire (NORTH). Support Workers are allocated to agreed packages with some rotation as required by the needs of the service.

We provide a 24/7 On Call service across all locations which is supported by a Qualified Nurse on a rotational weekly basis.

As the role entails working in patient’s homes, lone working is required and the On Call service supports this in addition to local processes. Risk Assessments are also carried out within the environment to ensure the safety of patients and staff.

Complex Care Nurses manage their own packages including a team of Complex Care Support Workers. This includes planning off duty rotas and day to day management. They are also responsible for providing regular weekly contact, monthly Clinical Supervision sessions, Competencies, annual Appraisals and any training requirements (including Mandatory and Statutory Training).

CCCT aims to support families and empower them to care safely for children and adults who have continuing complex healthcare needs and require 1:1 support. The team aims to minimize risks to individuals and enhance quality of life, allowing them to live / work or be educated in their chosen environment.

All CCCT staff are bound by a Code of Conduct which outlines expected behaviours and conduct.